Question 1

What is NexTick360?

Accepted Answer

NexTick360 is an Execution Intelligence Platform for futures traders. It captures your trades in real-time, measures execution quality (slippage, mark-outs, MFE/MAE), and delivers coaching tips while you trade. It's a desktop application that runs alongside your existing trading platform.

Question 2

How is NexTick360 different from a trading journal?

Accepted Answer

Most journals tell you what went wrong after the fact. NexTick360 coaches you in real-time during your trading session. It calculates execution metrics instantly after every fill, detects behavioral patterns like revenge trading, and shows everything on a dockable HUD overlay. The web analytics journal provides deep post-session review.

Question 3

Do I need to change my trading platform?

Accepted Answer

No. NexTick360 runs alongside whatever platform you already use — NinjaTrader, Sierra Chart, Bookmap, Quantower, or any other. We listen to your platform's data feed in the background. Your workflow stays exactly the same.

Question 4

How long does setup take?

Accepted Answer

About 5 minutes. Download, install, enter your broker credentials, select your instruments, and you're ready. The onboarding wizard guides you through every step.

Question 5

What execution platforms are supported?

Accepted Answer

Rithmic is fully supported today. TradeStation and CQG support are coming soon. Each platform connection is read-only — we listen to your data feed and execution stream.

Question 6

Does NexTick360 place trades?

Accepted Answer

Never. We are strictly read-only. We listen to your execution data and market data feed. We never send orders, modify positions, or interact with your trading account in any way. This is a core architectural principle, not just a policy.

Question 7

What instruments are supported?

Accepted Answer

All CME futures: ES, NQ, CL, GC, YM, RTY, 6E, ZB, ZN, and more. Any instrument your platform provides through their data feed. NexTick360 auto-resolves front-month contracts, so there's no reconfiguration when contracts roll.

Question 8

Does this require a CME data license?

Accepted Answer

No. NexTick360 uses your platform's existing market data feed — the one you already pay for through your exchange fees. We don't redistribute market data or require additional licensing.

Question 9

Can I use NexTick360 with multiple platforms?

Accepted Answer

The initial release supports one active platform connection at a time. Multi-platform support is on the roadmap.

Question 10

Is my trading data private?

Accepted Answer

Yes. All trading data is stored locally on your machine in an encrypted SQLite database. Nothing is sent to the cloud unless you explicitly opt in to cloud sync for the web analytics journal.

Question 11

How are my broker credentials stored?

Accepted Answer

Credentials are encrypted using Windows DPAPI (Data Protection API) and stored in the Windows Credential Manager. They never leave your machine and are protected by your Windows user account.

Question 12

What data do you collect?

Accepted Answer

By default, zero. The desktop app works entirely offline. If you opt in to cloud sync, your trade data is stored in a tenant-isolated database (database-per-tenant architecture). We never share individual trading data.

Question 13

What happens to my data if I cancel?

Accepted Answer

Your local data remains on your machine — it's yours forever. If you used cloud sync, you can export your data before cancellation. Cloud data is retained for 30 days after cancellation before deletion.

Question 14

Do I need a credit card to start?

Accepted Answer

No. Your 14-day trial is completely free with no payment information required.

Question 15

What happens after the trial?

Accepted Answer

You'll be charged $79/month. Cancel anytime via the billing portal — no questions asked, no cancellation fees.

Question 16

What's the 'Founders' pricing?

Accepted Answer

Founding members lock in $79/month for life — even when we introduce higher-tier plans at higher prices. This rate is guaranteed and will never increase for founders.

Question 17

Is there an annual plan?

Accepted Answer

Not yet. We'll introduce annual pricing with a discount once we're past the founding phase.

Question 18

Can I cancel anytime?

Accepted Answer

Yes. Cancel through the billing portal at any time. Your subscription ends at the end of the current billing period. No cancellation fees.

Question 19

What OS is supported?

Accepted Answer

Windows 10 and Windows 11 (64-bit). The desktop app is built as a native Windows WPF application for maximum performance during live trading sessions. macOS support is planned for a future release.

Question 20

Will NexTick360 slow down my trading platform?

Accepted Answer

No. NexTick360 is built for performance with sub-300ms feedback latency. It uses efficient data structures (ring buffers, event sourcing) and runs in its own process. Market data processing is optimized to have zero impact on your trading platform's performance.

Question 21

How does the HUD overlay work?

Accepted Answer

The HUD is a transparent, always-on-top window that docks to the edge of your screen. You can adjust its opacity, width, and position. It auto-shows when your broker connects and auto-hides when you disconnect. You can also cycle through different widths and dock to either screen edge.

Question 22

Is there a mobile app?

Accepted Answer

Not currently. NexTick360 is designed for the desktop trading environment where real-time coaching during live sessions matters most. The web analytics journal is accessible from any browser for post-session review.

Question 23

Do you support crypto or forex?

Accepted Answer

The initial release focuses on CME futures. Forex and crypto instrument support may be added in future releases depending on broker data feed availability.

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